Privacy Policy

KYNEX Privacy Policy Effective Date: March 2026 | Last Updated: March 2026 This policy applies to all customers shopping with KYNEX in the United Kingdom and is compliant with UK GDPR and the Data Protection Act 2018.

1. Who We Are

  • Store Name: KYNEX
  • Website: www.kynex.co.uk
  • Email: kynexsupport@gmail.com
  • Location: United Kingdom
  • Data Controller: KYNEX is the data controller responsible for your personal information

2. What Information We Collect

  • Full name and contact details (email address and phone number)
  • Billing and delivery address
  • Payment details (processed securely — we do not store card details)
  • Order history, purchased products, and transaction details
  • Device information including IP address and browser type
  • Website browsing behaviour such as pages visited and time spent on site
  • Communications you send us including support emails and enquiries

3. How We Use Your Information

  • To process, fulfil, and deliver your orders
  • To send order confirmations, invoices, and shipping updates
  • To respond to your customer service and support enquiries
  • To send marketing emails and promotions (only with your consent)
  • To improve our website, product range, and shopping experience
  • To detect and prevent fraudulent transactions
  • To comply with UK legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

  • Contract: to fulfil your orders and provide our services
  • Legal obligation: to comply with UK laws and regulations
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: to send you marketing communications (you may withdraw at any time)

5. Who We Share Your Data With

  • Delivery and courier services to ship your orders
  • Payment processors to handle secure transactions (e.g. Shopify Payments, PayPal, Stripe)
  • Email marketing platforms (only with your consent)
  • Analytics providers such as Google Analytics
  • UK legal or regulatory authorities when required by law
  • We do not sell your personal data to any third parties

6. Cookies

  • Essential cookies: required for the website to function correctly
  • Performance cookies: help us understand how visitors use our website
  • Marketing cookies: used to show you relevant ads and promotions
  • Preference cookies: remember your settings and choices
  • You can manage or disable cookies at any time through your browser settings

7. Your Rights Under UK GDPR

  • Right to access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your personal data
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: receive your data in a machine-readable format
  • Right to object: object to processing of your data for marketing purposes
  • Right to withdraw consent: withdraw your marketing consent at any time
  • To exercise any of these rights, email us at kynexsupport@gmail.com

8. Data Retention

  • Order and transaction records are retained for up to 7 years (UK HMRC regulations)
  • Customer account data is retained for as long as your account is active
  • Marketing data is retained until you withdraw consent or unsubscribe
  • Support communications are retained for up to 3 years
  • After the retention period, your data is securely deleted or anonymised

9. Data Security

  • All payment transactions are encrypted using SSL technology
  • Access to your personal data is restricted to authorised personnel only
  • We regularly review our security practices to protect your data
  • In the event of a data breach, we will notify affected customers and the ICO

10. International Data Transfers

  • Your data is primarily stored and processed within the United Kingdom
  • Where data is transferred internationally, appropriate safeguards are in place
  • All international transfers comply with UK GDPR requirements

11. Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the privacy practices of those external sites
  • We recommend reviewing the privacy policy of any third-party site you visit

12. Children's Privacy

  • Our website is not intended for children under the age of 13
  • We do not knowingly collect personal data from children under 13
  • If you believe we have collected data from a child, contact us immediately

13. Changes to This Policy

  • We may update this Privacy Policy from time to time
  • Any changes will be posted on our website with a revised effective date
  • Continued use of our website after changes means you accept the updated policy

14. How to Complain

  • You have the right to complain to the Information Commissioner's Office (ICO)
  • Website: www.ico.org.uk
  • Phone: 0303 123 1113
  • We kindly ask that you contact us first at kynexsupport@gmail.com

15. Contact Us

© 2026 KYNEX. All rights reserved. | United Kingdom | kynexsupport@gmail.com