Refund Policy

KYNEX Refund Policy Effective Date: March 2026 | Last Updated: March 2026 This refund policy applies to all orders placed with KYNEX and is fully compliant with the UK Consumer Rights Act 2015.

1. Our 30-Day Return Policy

We offer a hassle-free 30-day return policy on all orders
You have 30 days from the date you receive your order to request a return or refund
After 30 days, we are unable to accept return or refund requests
Your statutory rights under UK consumer law are not affected by this policy

2. Eligibility for Returns

Items must be unused, unworn, and in their original condition
Items must be returned in their original packaging with all tags attached
Items must not be damaged, altered, or washed
Proof of purchase such as your order confirmation email is required
Items marked as final sale or non-returnable are not eligible for returns

3. How to Request a Return

Email us at kynexsupport@gmail.com within 30 days of receiving your order
Include your order number in the subject line of your email
Briefly describe the reason for your return
Our support team will respond within 24 to 48 hours with return instructions
Do not send items back without first receiving return instructions from us

4. Refund Process

Once we receive and inspect your returned item, we will notify you by email
If your return is approved, your refund will be processed within 5 to 10 business days
Refunds will be issued to your original payment method
Depending on your bank or payment provider, it may take additional time for the refund to appear
If you have not received your refund within 10 business days, please contact us

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery
Please include clear photos of the damage or defect in your email
We will offer a full refund or send a replacement at no additional cost
You will not be required to return damaged or defective items in most cases
Email us at kynexsupport@gmail.com with your order number and photos

6. Wrong Item Received

If you receive the wrong item, contact us within 48 hours of delivery
Include your order number and a photo of the item you received
We will arrange for the correct item to be sent to you at no extra cost
You will not be charged for any additional shipping in this case

7. Non-Returnable Items

Items that have been worn, used, or washed
Items without original packaging or tags
Items purchased during a final sale or marked as non-returnable
Items damaged due to misuse or improper care by the customer
Gift cards and vouchers

8. Exchange Policy

We currently do not offer direct exchanges
If you would like a different size, colour, or style, please return your original item for a refund
Once your refund is processed, you are welcome to place a new order

9. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or defective
We recommend using a tracked delivery service for your return
KYNEX is not responsible for items lost or damaged during return shipping
Return shipping costs are non-refundable unless the return is due to our error

10. UK Consumer Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015
You have the right to a full refund if an item is faulty, not as described, or not fit for purpose
For faulty items, you may be entitled to a repair, replacement, or refund
If you believe your rights have not been met, you may contact Citizens Advice at www.citizensadvice.org.uk

11. Contact Us for Refund Enquiries

Email: kynexsupport@gmail.com
Store: KYNEX
Website: www.kynex.co.uk
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Response Time: Within 24–48 hours
Please include your order number in all refund related emails

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Refund Policy