Terms of Service

KYNEX Terms of Service Effective Date: March 2026 | Last Updated: March 2026 By accessing or using our website and placing an order with KYNEX, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

1. About Us

  • Store Name: KYNEX
  • Website: www.kynex.co.uk
  • Email: kynexsupport@gmail.com
  • Location: United Kingdom
  • KYNEX is an online footwear retailer selling Men's, Women's, and Kids' footwear in the United Kingdom

2. Acceptance of Terms

  • By visiting our website or placing an order, you agree to these Terms of Service
  • If you do not agree with any part of these terms, please do not use our website
  • We reserve the right to update these terms at any time without prior notice
  • Continued use of our website after any changes means you accept the updated terms
  • These terms apply to all visitors, customers, and users of our website

3. Eligibility

  • You must be at least 18 years of age to place an order on our website
  • By placing an order, you confirm that you are 18 years of age or older
  • You must be a resident of the United Kingdom to purchase from our store
  • You must provide accurate and truthful information when creating an account or placing an order

4. Products

  • All products listed on our website are subject to availability
  • We reserve the right to discontinue any product at any time without notice
  • Product images are for illustrative purposes only and may slightly differ from the actual product
  • We make every effort to display product colours and descriptions as accurately as possible
  • Sizes may vary slightly between brands and styles — please refer to our size guide

5. Pricing

  • All prices on our website are displayed in British Pounds (GBP)
  • All prices include VAT where applicable in accordance with UK tax regulations
  • We reserve the right to change prices at any time without prior notice
  • The price you pay is the price displayed at the time of placing your order
  • In the event of a pricing error, we reserve the right to cancel your order and issue a full refund

6. Orders

  • By placing an order, you are making an offer to purchase the selected products
  • Your order is confirmed once you receive an order confirmation email from us
  • We reserve the right to refuse or cancel any order at our discretion
  • You are responsible for ensuring all order details including delivery address are correct
  • Once an order is placed, changes may not be possible if the order has already been processed

7. Payment

  • We accept all major payment methods including credit cards, debit cards, and PayPal
  • All payments are processed securely via third-party payment providers
  • We do not store your payment card details on our servers
  • Payment must be made in full at the time of placing your order
  • If a payment is declined, your order will not be processed

8. Shipping

  • We offer free shipping on all orders within the United Kingdom
  • Orders are delivered within 6 to 12 business days from the date of dispatch
  • A shipping confirmation email with tracking details will be sent once your order is dispatched
  • For full details please refer to our Shipping Policy on our website

9. Returns and Refunds

  • We offer a 30-day return policy on all orders
  • Items must be unused, unworn, and in their original condition to be eligible for a return
  • Refunds are processed within 5 to 10 business days of receiving the returned item
  • For full details please refer to our Refund Policy on our website
  • Your statutory rights under the UK Consumer Rights Act 2015 are not affected

10. Intellectual Property

  • All content on our website including text, images, logos, and graphics is owned by KYNEX
  • You may not copy, reproduce, distribute, or use any content from our website without our permission
  • Our brand name KYNEX and logo are trademarks of our business
  • Unauthorised use of our intellectual property may result in legal action

11. User Conduct

  • You agree not to use our website for any unlawful or fraudulent purpose
  • You must not attempt to gain unauthorised access to our website or systems
  • You must not post or transmit any harmful, offensive, or misleading content
  • You must not use our website to send spam or unsolicited communications
  • We reserve the right to restrict or terminate access for any user who violates these terms

12. Limitation of Liability

  • KYNEX is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products
  • Our total liability to you shall not exceed the value of the order you placed
  • We are not responsible for delays or failures caused by circumstances beyond our control such as natural disasters, strikes, or carrier delays
  • Nothing in these terms limits our liability for death, personal injury, or fraud

13. Privacy

  • Your use of our website is also governed by our Privacy Policy
  • By using our website, you consent to the collection and use of your data as described in our Privacy Policy
  • Our Privacy Policy is available on our website and forms part of these Terms of Service

14. Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content or practices of any third-party websites
  • Visiting third-party links is at your own risk
  • We recommend reviewing the terms and privacy policies of any third-party sites you visit

15. Governing Law

  • These Terms of Service are governed by the laws of England and Wales
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales
  • If any provision of these terms is found to be invalid, the remaining provisions will continue to apply
  • These terms constitute the entire agreement between you and KYNEX

16. Changes to These Terms

  • We reserve the right to update or modify these Terms of Service at any time
  • Any changes will be posted on our website with a revised effective date
  • It is your responsibility to review these terms periodically
  • Continued use of our website after changes constitutes acceptance of the updated terms

17. Contact Us

© 2026 KYNEX. All rights reserved. | United Kingdom | kynexsupport@gmail.com